smasproductos.com

GENERAL TERMS AND CONDITIONS FOR USING THE SITE

Read carefully these General Conditions and Terms of Use of this online platform (the "Site") before using the services offered by the Site. They establish the terms and legally binding conditions for the use of the Site, the features, the content, the applications and generally, all the services offered through the Site (the "Services").

Acceptance of the Terms: by using the Site or the Services of the Site in any way, including but not limited to visiting or browsing the Site, you accept all the terms and conditions contained herein ("General Conditions and Terms of Use of the Site") and all other operating rules, policies, and procedures.

The General Conditions of Use of this online platform, the Site, as well as the associated applications, together with the Privacy Policy and the Cookies Policy, govern the access and use of the Site, as well as recruitment and/or marketing of products and/or services through the Site. Simple access to the site attributed to who performs the condition of user of the Site (the "User"), and implies the acceptance of all the terms included in these Policies and General Conditions.

In case of not agreeing with any of the terms of its content, the User must immediately leave the Site.

By using the Site, the User states:

1.- That you have read, understood and comprehended what is stated here and presented in these General Conditions, in the Privacy Policy and in the Cookies Policy.
2.- That you are of legal age in accordance with the regulations in force in your place of residence, otherwise the minor must have the authorization of his legal representatives.
3.- That, if you are willing to provide a product and/or service, you have the legal capacity and sufficient powers to do so.
4.- That you accept and assume all the terms and obligations set forth herein and present in these General Conditions, in the Privacy Policy and in the Cookies Policy.

The User must read carefully these General Conditions, Privacy Policy and Cookies Policy every time he accesses the Site, since both the Site and the contents of these may undergo modifications and/or updates.

The operator of the Site reserves the right to make changes and/or updates at any time regarding its contents and services of the General Conditions, the Privacy Policy and the Cookies Policy and, generally, on all other elements and contents that make up the Site.

2. General information of the Site.

In compliance with the provisions of article 10 of Law 34/2002, of July 11, on services of the information society and the electronic commerce, below is the general information of the operator of the Site:
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3. Access to the Site. Users in General.

The simple access to the Site implies the acceptance of all the terms included in these General Conditions, as well as in the Privacy Policy and the Cookies Policy. If you do not agree with any of the terms of this content, you must immediately leave the Site.

4. Registered Users.

The use of certain services and contents of the Site may be conditioned to the User's prior registration. The data entered by the User must be accurate, current and true. The registered User will be responsible at all times for the custody of his password, assuming consequently any damages that may be derived from its improper use. For these purposes, the access to restricted areas and/or the use of the services and contents made under the password of a Registered User will be deemed made by said Registered User, who will respond in any case of said access and use of it.

5. Rules of Use for the Site.

The User agrees to use the Site and all its content and services responsibly and in accordance with the provisions of the law and with these General Conditions. It also undertakes to make appropriate use of services and/or contents of the Site and to not use illegal or criminal activities, which violate the rights of others and/or violate the regulations on intellectual property, or any other norms of the applicable legal system.

The User agrees not to transmit, introduce, disseminate or make available to third parties, any type of material and information (data, content, messages, files, images, photographs, software, etc.) that are contrary to the law and to the present General Conditions in general, and in no case limiting or excluding, the User agrees to:

a.- Not to introduce or to disseminate contents through the Site that goes against human rights.
b.- Not to introduce or to disseminate through the Website any software that may cause damage to the computer systems of the provider, its suppliers or third-party users of the network.
c.- Not to disseminate, transmit or make available to third parties any type of information, element or content that violates fundamental rights and public freedoms recognized constitutionally and in international treaties.
d.- Not disseminate, transmit or make available to third parties any information or content element that constitutes unlawful or unfair advertising.
e.- Not to transmit any unsolicited or unauthorized advertising, promotional materials, emails or any other form of solicitation, except in those areas (such as commercial spaces) that have been designed exclusively for it.
f.- Not to introduce or disseminate any false, ambiguous or inaccurate information and content in a way that misleads the recipients of the information.
g.- Not to impersonate other Users by using their data, information or registration keys in the different services and/or contents offered by the Site.
h.- Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the rights of intellectual and of industrial property, patents, trademarks or copyright that correspond to the operator of the Site or to third parties.
i.- Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the secrecy of communications and the legislation of personal data.

The User undertakes to release the Site from liability in the event of any possible claim, fine, penalty or sanction that may arise as a result of the User's failure to comply with any of the rules of use set forth herein, reserving, in addition to the Site, the right to request compensation for damages that may correspond.

6. Exclusion of Liability.

The Site is not responsible for any of the access networks to the platform, and does not imply the obligation to control the absence of viruses, worms or any other harmful computer element. It should be to the User, in any case, the availability of adequate tools for the detection of these elements. The Site is not responsible for any damage caused to the software and to the computer equipment of Users or third parties during the use of the services offered on the Site. The site is not responsible for damages of any kind caused to the User because of failures or disconnections in telecommunications networks that produce the suspension, cancellation or interruption of the Site services during the provision of services or after it.

To the maximum extent permitted by law, the contents and services of the Site are provided "as is" and "as available", and the Site expressly disclaims any and all warranties, express or implied, including, but not limited to, any guarantee of condition, quality, durability, performance, accuracy, reliability, marketability or ability for a particular purpose. All these guarantees, responsibilities, conditions, commitments and terms are expressly excluded.

To the maximum extent permitted by law, the site is not responsible or guarantees the validity, accuracy, accuracy, reliability, quality, stability, integrity or topicality of any information or content provided through the Site. The Site is not responsible or guarantees that the manufacture, import, export, distribute, offer, publish, purchase, sale and/or use of the products or services offered or displayed on the site does not constitute a violation of rights to the third parties. In addition, the site assumes no responsibility or warranty of any kind with respect to any product or service offered or displayed on the Site.

Any material downloaded or obtained through the Site is made at the sole discretion and risk of each user and every user is solely responsible for any damage to his computer system or loss of data resulting from the download of any type of material. No advice or information, whether oral or written, obtained by any user of the Site through or from the site, will constitute any guarantee not expressly indicated here in this document.

In no case the Site is responsible for any delay, failure or interruption of the content or services provided through the Site and that result directly or indirectly from acts of a nature, force or cause beyond its reasonable control, including, without limitations, Internet failures, computers, telecommunications or any other equipment failure, power failures, strikes, conflicts, fires, floods, storms, natural catastrophes, government actions, local or foreign court orders or third party breaches.

Each user agrees to indemnify and hold harmless the Site, its affiliates, directors and employees, from any and all losses, claims, obligations (including legal costs and compensation) that may arise from the use of the Site by the user (including, but not limited to, the submission of user information and the content on the Site) or your failure to comply with any of the terms and conditions of this Agreement. Each user hereby expressly agrees to indemnify and hold harmless the Site, its affiliates, directors and employees from any and all losses, claims, liabilities (including legal costs and damages) arising out from a breach by User of any liability and warranty published or offered by the User on the Site. Each user of this medium still expressly agrees to indemnify and exempt the Site, its affiliates, directors and employees, from any and all losses, claims, obligations (including legal costs and compensation) that may arise, directly or indirectly, as a result of any claim filed regarding the rights of others or third parties and in relation to the products offered or shown, the contents and/or the Services offered through the Site. Each User agrees and states that the site is not responsible and will not have any responsibility, before any material published by third parties; including defamatory, offensive or illegal material and that the risk of damage to this type of material is the sole responsibility of every user. The Site reserves the right, at its discretion, to assume the exclusive defense and control of any matter subject to compensation that is attributable to the user, in which case, the user must cooperate with the Site to enforce any available defense.

The site is not liable for any special, direct, indirect, punitive, incidental or consequential damages (including, but not limited to, damages for loss of profits or savings, business interruption, loss of information), either by contract, negligence, tort or otherwise, or any other damage resulting from any of the following: use or inability to use the Site; Violation of the rights of third parties or claims or demands of manufacturing, importing, exporting, distributing, offering, displaying, buying, selling and/or using the products or services offered or displayed on the Site may violate or be claimed to violate the rights of third parties; or claims regarding the right to defense or compensation in relation to the protection of rights, claims or claims on the rights of third parties; The unauthorized access by third parties to the data or private information of any user; The statements or conduct of any User of the Site; or any matter related to Extra Services that may arise, including the negligence; Any defect in the products, samples, data, information or services acquired or obtained from a user or a third party service provider through the Site.

Notwithstanding the foregoing provisions, the entire responsibility of the site, its employees, agents, affiliates, representatives or any person acting on its behalf in relation to each user for all claims arising from the use of the Site or the service of the Site will be limited to the amount of fees paid by the user to the Site or to its affiliates during the 12 months prior to the action that gave rise to the liability. The foregoing shall not impede the demand by the User to prove the actual damages. All claims arising from the use of the Site or the site's service must be submitted within three months of the date on which the action was caused.

7. Content Policy.

The Site allows the user to contribute with different types of content, including photos, reviews and ratings, lists of favorite products, articles, videos, publications and more. So we have gathered some guidelines to make the Site a pleasant place for everyone.

Inappropriate content: we like the colorful and creative language and we know that it is difficult to talk about some products in a strictly objective way, but we do not accept hateful speech, harassment, personal threats, rudeness or pornographic content, obscene, violent or inappropriate in any way determined by the Site and at the sole discretion of the Site. The abuse towards staff and the moderators is also a big NO-NO and will not be tolerated.

Promotional content: promotional content is not allowed, except for the sections designated for it: like banners, blog and publications. If you operate, a website dedicated to these products or simply write content about these products, you want those to be shared on the Site, contact us, and we will see how we can include it. Keep in mind that we want this Site to be useful for all users, so we ask that you do not fill it with a lot of commercial content.

Privacy: do not publish private information of other people. Do not post pictures or videos in the foreground of other users without their permission, and do not publish the full names of other people, unless it refers to service providers who commonly identify or share their full names.

Conflicts of interest: if you participate in any way in the manufacture, production and/or marketing of these products or you are the operator of a retail trade of these products, we remind you that your contributions must be impartial and objective. For example, do not rate your products with 5 stars and do not award 1 star ratings to all your competitors. Encourage your customers and networks to rate and value, but do not tell them how they should rate or value your products. The Site staff will determine this circumstance and these contents may be totally or partially deleted at the discretion of the Site.

Intellectual property: be original and do not copy content from other sites or users. Use your own contributions and ratings.

8. Content and services linked through the Site.

The access service to the Site may include technical link devices, directories and even search tools that allow the User to access other websites and Internet sites (hereinafter, "Linked Sites"). In these cases, the Site will not be responsible for the contents and services provided in the Linked Sites. In the event that the User considers that there is a Linked Site with illicit or inappropriate content, he / she must inform the Site. In any case, the existence of Linked Sites must presuppose the formalization of agreements with those responsible or owners thereof, or the recommendation, promotion or identification of the Site with the contents or services provided by them. The Site does not know the contents and services of the Linked Sites and, therefore, is not responsible for the damages produced by them.

9. Intellectual and industrial property.

All the contents of the Site, among others the texts and descriptions, photographs, graphics, images, icons, technology, software, links and other content that make up the Site, as well as its graphic design and source codes, are the intellectual property of the Site or third parties, without being transferred to the User any operation rights recognized by current legislation on intellectual property on them. The brands, trade names or logos are owned by the Site or by third parties, without being understood that access to the Site attributes any right to the User over these elements.

In any case, the User accepts that the ratings, evaluations and comments made about the products and/or services provided through the Site may be accessible to the rest of the Users of the Site, including the identity of the author, and from its publication, he becomes part of the "Contents" of the Site. Regarding all comments and evaluations freely published by the User on the Site, whether or not they include an opinion or description of the products and/or services offered, the User grants the Site a non-exclusive use license, of worldwide territoriality and of indefinite duration. On the basis of such license, the Site may freely operate the rights of reproduction, transformation, distribution and public communication of the Contents, solely for being able to provide the services offered by the Site and to advertise its products and services.

Information to third parties:
If you believe in good faith that any content or material present on the Site infringes your copyrights, trademarks, patents or other intellectual property rights, you may communicate such infringement of Intellectual Property rights to the Site through FAX. The writing must specifically identify the content or material published and each link that infringes your rights. The plaintiff must attach the following documentation for verification purposes: (1) An electronic or physical signature of the person authorized to act on behalf of the owner of the rights allegedly infringed; (2) A description of the allegedly infringing content or material; (3) A description of the place where the content or material on the Site is published; (4) Information reasonably sufficient to allow us to communicate with you, such as your address, telephone number and email address; (5) A statement that you believe in good faith that the alleged content or infringing material is not authorized by copyright or other intellectual property rights, its agent or the law; (6) Identification of intellectual property rights that you claim is infringed by such content or material; and (7) A statement that the information provided is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.

Upon receipt of the aforementioned notice and other information, we will promptly evaluate your complaint and, in appropriate cases, remove the content or material referred to in your claim. We will also notify, where is appropriate, those third parties of the withdrawal of content or published material. If these oppose the withdrawal of content or material published and allegedly infringing, presenting an appropriate counter-notification to dispute said claim, once received such communication, we may enable the content or material published if it proves its legitimacy, unless we receive the claimant's notice of the filing of the complaint before a court of competent jurisdiction in case of infringement of intellectual property rights. We ask all the affected people, please, to send their notifications by fax, so that we can dispose all the matter quickly.

10. User Registration.

The use of certain services provided by the Site implies the need to register the User on the Site. The User may voluntarily register on the Site indicating only his full name and email address and, if the service requires a shipment of goods or economic transaction, he/she must provide a postal address and billing information. Once the registration is completed, a confirmation message will be sent to the email account designated by the User in his / her registration. In any case, the User will be required to accept these General Conditions, as well as the Privacy Policy and the Cookies Policy to use the Site.

Once the User is correctly registered on the Site, they will always have access to their "Client Space", where they can review, modify and update their personal data as well as all the information related to their orders, invoice download, creation of lists of public and private products, information of discounts and promotions, etc., as well as the possibility of canceling your account at any time if you wish.

11. Prices, taxes, transport and shipping costs.

All prices are expressed in EURO currency (EUR).
All published prices of all products are final sale prices.

All published prices include taxes applicable in its case and corresponding to the country of shipment of the goods (VAT included or VAT exempt in case of ROI operators). In accordance with current legislation on e-commerce (Directive 2017/2455/CE OSS B2C, R.D.7/2021 and art. 69 VAT Law 37/1992), operations carried out with individual buyers, users or companies located in countries within the EEC are designated as B2C (Business to Customer) transactions at the recipient's headquarters and no additional costs or other taxes, import duties and/or customs duties and tariffs are applicable as shipments are always intra-Community since we carry out our shipments from Spain. If this were not the case, we would inform you of this circumstance in the product page. Likewise, B2B (Business to Business) operations carried out with companies registered as intra-community ROI operators and located in countries belonging to the EEC are exempt from tax (Directive 2006/112/CE ROI B2B, R.D.1619/2012 and art. 25 VAT Law 37/1992).

All prices include handling and packaging in boxes specially designed for the type of product as well as compulsory transport insurance, the Site being an intermediary in the contracting of transport services offered by the various logistics operators made available to users and buyers. All shipments are insured against possible loss, theft, damage and/or breakage of goods during the transit of your order and in accordance with the provisions of current legislation, with the LOTT Law (Land Transport Organisation Law, https://www.boe.es/eli/es/l/2009/11/11/15/con) being applicable at national level and the CMR Contract (Contract for the International Carriage of Goods by Road) in the case of international shipments. In the case of air shipments, the IATA (International Air Transport Association) convention is applicable. These establish the different legal frameworks that regulate the transport of goods, the coverage, rights and responsibilities of the carriers, especially in cases of goods claims, so that in all cases, the compulsory and legally established goods insurance is included in the shipment of orders. In the event of any of the described claims, this compulsory insurance provides compensation to the purchaser based on the weight of the damaged goods. In addition, we offer users, during the payment process of their orders, an extension of the coverage of this compulsory transport insurance that covers the total value of the goods and their re-shipment in the event of a claim. Other taxes and/or duties applicable to the goods, such as import taxes and/or customs duties and tariffs, shall be borne by the purchaser if they exist and when they are applicable for shipments not made from Spain and/or outside the EEC.


Transportation and Shipping costs. Information and prices.

Transportation and Shipping costs. Information and prices (EUR)
COUNTRYUp to 10 Kg.
Up to 6 bottles*
Up to 20 Kg.
Up to 12 bottles*
Up to 30 Kg.
Up to 18 bottles*
Transit days
Spain4,908,9014,901 Day
Spain, Balearic Islands9,9013,9023,902 Days
Spain, Canary Islands15,9021,9029,9010 Days
Information and prices: All countries.
*Bottles 75cl.

Shipping Deadline & Delivery Term.

In general, for mainland Spain and Portugal, the transit time for orders to the delivery address designated by the buyer is 24-48 hours from the time the carrier collects your order from our warehouses. For shipments to other countries within the EEC and even to other countries on the European continent, the transit time is slightly longer, and can reach 72-96 hours, depending on the country of delivery. For shipments to countries outside Europe, Australia and the Americas, the transit time can be up to 7 working days. Please note that in the case of international shipments of those products marked with Free Shipping and reduced price, or products of non-European origin or manufacture, the shipping method used will be international express mail, so the transit time may be between 12 and 15 working days.

With the exception of those products identified in their technical specifications or their characteristics with immediate shipment (products with high demand that are shipped immediately and independently of the rest of your order as they are pre-packaged and ready for shipment) and products in replenishment (products marked as available, in stock, but that we have not yet received in our warehouses) or items that due to their characteristics must be requested from the manufacturer or producer (products for sale on request) or require special shipping, all orders are processed within a maximum period of 24 hours.

Within this period we will inform you of the EXPECTED DELIVERY DATE of your order, which will be determined according to the preparation necessary and required for the correct shipment of your order, and which depends directly on the characteristics of the products, weight and volume, geographical location of your delivery address and transport operator. In the case of periods in which the demand for the services provided by the logistics operators is very high (local and/or national holidays, vacation periods, Christmas and other special dates) the delivery times may undergo significant variations, although in all cases we will keep you informed of the progress and dispatch of your order and we will always provide you with a tracking number so that you can track the transit of your order online.

Please note that the delivery times published are approximate, as transport is a service provided by third parties and is completely beyond our intervention and control.

12. Shipping and delivery terms.

Shipping costs therefore are those described in the previous point, but always subject to final review by the Site and pre-shipment orders, depending on destination, weight and volume of the goods. In every case, any incident on the order or on the actual shipping costs will be brought to the knowledge of the Buyer prior to the shipment of the goods, in order for the Buyer to authorize or not the costs before sending the goods.

The Site will not be responsible for the delay in the delivery of orders for reasons not directly attributable to the Site. In this sense there are periods in which the Site cannot be held responsible for delays in the delivery of orders: during the holiday periods (Christmas, Easter) and national holidays, the services provided by the main logistics operators and suppliers of transport are often affected, which means that deliveries for orders made on those dates, may suffer delays. Therefore, it is important that you keep these dates in mind at the time you place your orders.

The delivery of orders will be made at the address designated by the User. The Site will not assume any responsibility when the delivery of the product is not made as a result of the inaccuracy or falseness of the data provided by the User, as well as in the event that the delivery cannot be made for reasons beyond the Site, such as the absence of the recipient at the delivery address or the inability to be contacted by the Site or by its transport provider.

In the absence of the recipient, whenever possible, a notice will be left with the information needed to arrange a new delivery at the address of the recipient or the necessary information to enable it to collect the product on the premises of the logistics operator or from the shipping provider. In any case, after 7 days from the last delivery attempt, the goods will be returned to the origin and proceeding to terminate the contract. At the moment that the transport provider picks up the order in our warehouse, we will send you an email providing you with a tracking number and a link to track your shipment online through the transport operator's website.

When you receive your order, if the package presents any apparent damage or defect, or if you notice that the package has arrived wet, has been unsealed, opened or visibly manipulated, you must inspect the content and make an entry in the delivery note provided by the carrier, in which you manifest, clearly, all the incidents observed in the merchandise. Sometimes the transport operator will not allow you to inspect the content without taking charge of the goods, so in these cases, if you observe the circumstances described, you must refuse the delivery and immediately contact our Customer Service Department from where we will provide a quick solution.

13. Places where we ship and origin of the products.

Generally, the Site makes shipments of orders from Spain. We ship to virtually every country around the world, which mainly includes the European continent, North America, Asia and Australia, among others. It will not be possible to complete the purchase process through the Site for shipments to countries or destinations other than those that may be selected at the time of registering the shipping address of the goods. In all our international shipments, we use the services of the main logistics operators, trusting and ensuring that your package reaches its destination safely. Exceptionally, there are some products that are shipped from other countries, including countries outside the scope of the EEC. This circumstance is determined in the Legal Notice section of the product page, for each product. In this case, the shipment is made directly by the producer or supplier of the product, as the seller, who uses the site as a platform to promote his/her products. In these cases, the Site is an intermediary between sellers and users, providing all the necessary support for the promotion of products and guaranteeing security in transactions between the parties. You can check the country of origin of each product in the Legal Notice section on the product page. In the case of shipments of products from a country other than yours, we recommend that you check the applicable regulations in your country regarding the declaration of conformity, standards and use or consumption of the product.

14. Payment methods.

The purchase of products through the Site allows the following payment methods:

a.- Payment by debit or credit card (VISA, MASTERCARD and AMERICAN EXPRESS) through the secure SSL payment gateway of the bank of the site operator.
b.- Payment by Bank Transfer to the account designated by the operator of the Site.
c.- Payment through PayPal, limited to certain countries.

When making the payment by debit or credit card, keep in mind that you are redirected to a secure SSL payment gateway operated by a bank and not by the Site, and that is where you will enter your credit card or debit information. This process is NOT done on the Site, but in a secure SSL environment provided by the bank issuing your card, so the Site does not have access to bank data linked to the means of payment and cannot know or register information during the payment operation.

Once we have confirmation of your payment (immediately for card payments and 24 hours in the case of bank transfers) you will receive a confirmation email, detailing the characteristics of the products included your purchase, price, shipping method , contract date, order number, etc. This email will also include an email link to these contracting conditions. The User may request from the Site, at any time and free of charge, a copy of the general conditions applicable at any time.

15. Order processing.

Once the products you wish to purchase have been selected and added to the cart, the User may initiate the processing of the order or "checkout". It is an easy and fast process that is carried out in a single step and without changing the screen. The content of your purchase will be shown to the User, allowing the modification of the quantities of the selected products and/or their elimination. The User must ensure that the products indicated in the summary of his purchase are the ones he wishes to acquire and select the shipping address. You can also view, if applicable, the promotions automatically applied to your order, use the promotional codes and/or gift vouchers that you have.

If the User wants the billing address to be different from the shipping address, he must mark it in the corresponding box and enter or select another address for billing. It also has the option of packaging for a gift, by being able to add a message to the recipient, if desired. Finally and in this same step, the User must select the payment method, visualizing at all times the exact amount to be paid. Please note that it will not be possible to finalize your purchase or make the payment of your order as long as you have not read and confirm your agreement by checking the box and acceptance of the General Conditions of Sale and Procurement.

By confirming your purchase, the User declares to know, understand and expressly accept the General Conditions of the Service, and will be redirected to the selected secure payment gateway, outside the Site and where you will enter the payment information in a secure SSL environment (https:// ). Once the payment has been processed correctly, the process of generating your order will automatically start and you will receive a confirmation email with all the information related to your order, including the confirmation of the payment transaction.

16. Return Policy and Satisfaction Guarantee.

The products marketed through the Site are covered by the warranties offered by the manufacturers and/or producers thereof. In those incidents that justify the use of the warranty, the proof of purchase necessary to exercise the rights and use of the warranty against the manufacturer or producer will be provided. The Royal Legislative Decree 1/2007 of November 16 grants durable goods a legal guarantee of 2 years from the date of delivery. Although this warranty is not offered by the Site but directly by the manufacturer or producer, from the Site we offer a guarantee to the user or buyer on the basis of which, the latter has the possibility of returning the purchased product if you are not satisfied.

For this, you have a period of fifteen (15) calendar days from the receipt of your order to request the return of the products you consider. In this case, you should contact the Customer Service Team of the Site and report this circumstance. From the Site, you will be provided with the necessary instructions to be able to return the merchandise. The User will have the possibility of returning the units of the product that he wishes and in perfect condition (not damaged, manipulated, opened or unsealed), properly protected and in their original packaging. After verification of the correct status of the products, the corresponding amount will be reimbursed, immediately and through a credit for consumption on the Site. This warranty does not extend to the shipping and return costs, which will be assumed by the User.

We continually strive to offer the best shopping experience, including fast and uncomplicated returns. Please, contact our Customer Service through the Site to authorize the return of your order. We do not process returns of orders at the address of our commercial headquarters or in any other address that appears published on the Site. Orders will not be accepted at any other address that has not been provided for this purpose. You must contact our Customer Service and follow the instructions. Our team will inform you, according to our network (partners, distributors, sellers and collaborators), of the address closest to your city to make the return of your order.

In the cases in which damaged or defective goods are presented and they were not observed at the time of reception of the package, or in those hypothetical cases in which the received goods do not correspond with the purchased products, it will proceed to immediately restore the damaged, defective or erroneous products, ensuring that the delivery of your order can be completed quickly. In cases where the error in the order is attributable to our service (error and/or confusion in the characteristics or format of the product or wrong product), we will immediately send you the correct product, at the same time we will provide instructions on the return of the wrong product. The return costs, in this case, will be paid in full to the customer.

 

Exclusions and limitations to the Returns Policy.

There are certain products which are excluded from our Returns Policy and which cannot be accepted for return. These same exceptions apply to the right of withdrawal and describe the cases in which we cannot accept the return of certain products. These products excluded from our Returns Policy and which, therefore, cannot be returned, are expressly identified in the product description and characteristics of the product and/or affect the following cases:

Customized products. In these cases the product has been configured according to your instructions, specifications and particular needs, so we cannot accept its return.

Products that are expressly indicated to be sold on request. These are products which, due to their price, size, particular storage conditions, special transport requirements, format or characteristics, are only available from the manufacturer or producer and must be requested directly from them in the event of a possible order. In these cases we cannot accept the return of products identified under these circumstances.

Additional product units. We do not accept returns of additional product units, this means that if you buy more than one unit of the same product we can only accept the return of a single unit. This circumstance guarantees that the products are kept in perfect, constant and optimal conditions of conservation and storage, avoiding alterations in the chain of storage and distribution, transport, temperature and humidity that may affect their quality or integrity, as well as unnecessary shipments, returns and transit times outside the optimal storage conditions of our facilities. We recommend that if you intend to purchase several units of the same product, make a first order with a single unit to check if it is to your liking and satisfaction.

Products that cannot be returned due to hygienic or health protection reasons, as well as products that due to their condition or freshness may deteriorate or expire quickly.

We do not accept returns of products whose price has been agreed prior to purchase and for which it has been required to establish a special or personalised price, quotation or offer based on certain purchase conditions or at the request of the user or purchaser. Likewise, its application to large volume purchases or products whose real value depends on fluctuations in the market and beyond our intervention and control.

Returns of products with Free Shipping: the Free Shipping feature identified in some of the products offered for sale is conditional on the final purchase of the product and does not imply in any case that there is no shipping cost for these products, but that this cost is free for the user or buyer and fully assumed by the Site and is linked and directly conditional on the final purchase of the product.

In cases of returns of products identified with this Free Shipping feature and for the reasons stated above, the Site will deduct from the total amount to be credited and corresponding to the return of the products, the amount of shipping costs arising from the original shipment of the order and that was assumed by the Site, as a result of not being effective the final purchase of the product to which this feature is conditioned. In general and for shipments within the EEC, in these cases a maximum shipping cost of EUR 15.90 for the first kilo of weight plus EUR 3.30 for each additional kilo of weight is established, taking as a weight reference the greater of the values between the actual weight and the volumetric weight of the shipment.

17. Right of withdrawal.

The buyer will have a period of fifteen (15) calendar days after receipt of the order to exercise his right of withdrawal without having to justify any reason, in accordance with article 102.d) of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, not being applicable to the supply of goods that can deteriorate or expire rapidly, therefore, the right of withdrawal cannot be exercised on damaged, manipulated, opened, unsealed, used or partially consumed products. Likewise, the right of withdrawal does not apply to products excluded from our Returns Policy. The buyer must state his intention to suspend within the indicated period and must return the product according to the instructions that will be provided for this purpose. Once the products have been received and the correct status has been verified, the corresponding amount will be reimbursed, immediately and through a credit for consumption on the Site. This right does not extend to the shipping and return, which shall be carried by the user.

18. Language.

When the Site has provided you with a translation of the Spanish version of this content, you agree that such translation has been provided solely for your convenience and that the Spanish versions will govern your relationship with the Site. If there is any contradiction between the translation and the Spanish version of the aforementioned content, the Spanish version will prevail.

19. Null and void clauses.

If any clause included in these General Conditions is declared null or ineffective, such nullity or inefficacy will only affect said provision or the part of it that is null or ineffective, and the General Conditions is subsisting in everything else, considering all or partially provision not included.

20. Applicable law and jurisdiction.

In accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an extrajudicial resolution of consumer disputes with us. These General Conditions will be governed and interpreted in accordance with Spanish legislation. The Site and the User agree to submit any dispute that may arise from the provision of the products or services subject of these General Conditions, to the Courts and Tribunals corresponding to the address of the Site.

Last update: Monday, 22 Jan 2024

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